No, you can browse and view products on Louka's website without registering. You do not have to create an account if you wish to make a purchase.

To register on Louka, click on the "Create an account" button on the website. Follow the on-screen instructions to provide your information, including your name, email, and a password. Once you submit the required details, your account will be created.

If you're having trouble accessing your Louka account, make sure you have entered the correct email and password. If you've forgotten your password, you can use the "Forgot Password" option to reset it. If you continue to experience issues, please contact our customer support for further assistance.

To reset your Louka account password, go to the login page and click on the "Forgot your password?" link. Follow the prompts to receive a password reset link via email, and then create a new password.

Currently, we do not offer social media login options. You must create a Louka-specific account using your email address and password.

If you wish to request a copy of your personal data that Louka holds, please contact our customer support team, and they will guide you through the process of submitting a data request.

Louka aims to respond to data requests promptly, typically within 7 days. The time may vary depending on the complexity of the request and local data protection laws.

To delete your Louka account, please contact our customer support team and request an account deletion. They will guide you through the process and ensure that your data is removed from our system as per our privacy policy.

When you delete your Louka account, we will remove your personal data from our system as per our privacy policy. Your information will no longer be accessible or used for any purpose related to Louka.

No, once your Louka account is deleted, it cannot be reactivated. You will need to create a new account if you wish to use our services again in the future.

Once we ship your order, you will receive an email with the tracking number. You will receive email updates whenever there is a change in the status of your order.

You can also track your order directly on your account or on our tracking page using the tracking number.

Just one more little thing... We aim to meet our delivery times, but during busy periods, deliveries may take a little longer. Give us a few more days.

Need additional assistance? We’re here to help. Get in touch with our Support Team.

After your order is placed, you have a short window of time to cancel your items. If you are unable to cancel, you can return or exchange it after you receive your order. You can always contact our Support Team for assistance.

Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

Most issues can be resolved immediately through LOUKA Store.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item. 

Please send us a detailed explanation about the issue that you are experiencing, and attach pictures and videos if possible.

If you have concerns about an order you received, you can always get in touch with our Support Team.

We will do our best to assist you and solve the problem. We're here to help.

At the time of processing your purchase, we will show you the available shipping methods, the cost, and the delivery date of your order.

Once we have received your payment, we will send your order confirmation via e-mail.

The items that are in stock will be processed and shipped in two business days.

Upon dispatch, we will email you with detailed delivery instructions and an estimated delivery date.

You will receive updates about the status of your order. Also, you can track your order directly on your account or on our tracking page using the tracking number.

For domestic orders, our delivery takes 2-3 business days.

For international orders inside the EU, our delivery takes 2-7 business days.

For international orders outside the EU, our delivery may take 10 to 15 business days.

Usually, the courier will leave a card to explain what to do next.

You may also receive an email from the carrier for the next steps or a notification that informs you about a second attempt for delivery.

You can always contact the carrier to re-arrange the delivery. Also, you can contact our Support Team for assistance.

The majority of carriers can rebook delivery. If you’d like to request an alternative date, please contact the courier to make this change.

We ship all around the world from our warehouse located in Spain.

Since the EU is a trade-free zone, there are no import/export fees when shipping packages across Europe.

We will do our best to assist you, however, customers are responsible for any import duties, clearance fees or brokerage fees including any other additional charges that may occur for international shipments.

Payment of these amounts will be necessary to release your order from customs on arrival.

To submit this request, please wait for your order to be shipped. Once you have received a dispatch email, locate your shipping on the carrier's website, where you can access a list of available delivery options or contact support.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You must first request a return before sending back the item, otherwise, it will not be accepted.

Unfortunately, we cannot accept returns on gift cards.

If you still have questions you can always contact us using our Contact Form. We're here to help.

Please note, to help us keep offering competitive prices and remain a sustainable small company, we kindly request a 12€ fee to share the return shipping and restocking costs with you.

Refunds from Louka Store are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.

For payments with Credit or Debit cards, in general, refunds are processed in 3 to 5 business days. Processing time can be affected by the card issuer and sometimes takes up to 10 business days.

For payments with PayPal, in general, refunds are processed in 3 to 5 business days. It can sometimes take up to 10 business days, if you're returning the money to a payment method within PayPal.

If your refund is taking longer than expected, you can always get in touch with our support team or contact your bank for more information. 

At LOUKA returns are made easy. You can benefit from our self-serve automated returns.

Click to Support button in the store's navigation and select Request a return.

• Log in to your account:

• In the Email field, enter your email address, and then click Continue.

• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

• Go back to the online store, and then enter a six-digit verification code.

• Click the order that you want to submit the return for.

• If your order has more than one item, then select the items that you want to return.

• Select a return reason and add a note for the store.

• Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Please be advised that all returns are the responsibility of the customer.

If you choose to send the item yourself or once a return label has been received, customers are allotted 5 business days to deliver the item to the carrier. It is imperative to obtain confirmation of delivery to the carrier when returning an item.

Please ensure that the item is returned in the same condition as it was received, as any signs of use may render the item ineligible for a refund as mentioned. 

Thank you for your attention to these return guidelines.

 A Louka Gift Card is a prepaid digital card that customers can redeem for products or services in our store. 

To redeem a Louka Gift Card, go to the checkout page on our website. Enter the unique gift card code in the designated field, and the card's value will be applied to your purchase. Any remaining balance can be used for future transactions.

Yes, you can use a Louka Gift Card for multiple purchases until the card's balance is fully depleted. If your purchase amount is less than the gift card balance, the remaining funds will stay on the card for future use.

 If your purchase exceeds the Louka Gift Card's balance, you can pay the remaining amount using other payment methods during the checkout process.

Louka Gift Cards usually do not have an expiration date. However, it's essential to review our specific terms and conditions for any exceptions.

Louka Gift Card balances are typically non-transferable to other cards or accounts. The card's value is meant to be used by the person who redeems it.

At Louka, we are deeply committed to sustainability. Our products are created with a strong focus on using recycled and sustainably produced handwoven fabrics. We believe in giving new life to these historical textiles and employ traditional techniques in crafting our fabrics to reduce our environmental impact.

Yes, Louka's products are 100% handmade. We take great pride in the quality and craftsmanship of each item. We employ traditional methods that have been refined over centuries, ensuring that you're not just buying a product but a piece with its own soul and rich history.

Louka's commitment to sustainability and traditional craftsmanship often means our products are produced in limited quantities. This approach is influenced by the availability of fabric and our dedication to minimizing waste, making each piece unique.

Louka is deeply invested in social responsibility. We collaborate with women cooperatives, female artisans, and small businesses, supporting their livelihoods. We value and preserve traditional craftsmanship while championing sustainable production methods, helping ensure these skills are passed on to future generations through modern design.

Absolutely. Whether it's created using a traditional rug loom, hand-knitting, or recycled handwoven fabrics, every Louka product is a unique masterpiece. Our commitment to traditional methods and the use of recycled materials ensures that no two items are identical.

You can easily subscribe to the Louka newsletter by entering your email address in the pop-up that appears or in the section at the bottom on our website. Simply provide your email, and you're officially subscribed to receive updates about new arrivals and exclusive offers from Louka.

Subscribing to our newsletter means you'll be among the first to know about our latest arrivals, promotions, and exclusive offers. You'll get a sneak peek at our newest products and have access to special deals that are only available to our subscribers.

Of course! We understand that preferences can change. If you wish to unsubscribe from the Louka newsletter, you can do so at any time. At the bottom of each marketing email you receive from us, you'll find an "Unsubscribe" link. Click on it, and you'll be promptly removed from our mailing list.

We want to ensure you receive content that interests you. To edit your subscription preferences, simply click on the "Edit Preferences" link at the bottom of any marketing email from Louka. This will allow you to tailor your subscription to your specific interests, such as choosing to receive updates about specific product categories or promotions.

Introduction

This Free Shipping Policy outlines the terms and conditions under which LOUKA, hereinafter referred to as "the Company," offers free shipping to customers who meet specific criteria while shopping on our e-commerce platform. This policy is effective from the date mentioned above.

Eligibility

Customers are eligible for free shipping when the following conditions are met:

- The calculated shipping cost for the order is below 20 euros (EUR).

Products Covered

This free shipping policy applies to all products available on our e-commerce platform. Customers can enjoy free shipping on a wide range of items, subject to the eligibility criteria outlined in Section 2.

Exclusions

The following circumstances and items are excluded from the free shipping policy:

- Orders with a calculated shipping cost exceeding 20 euros (EUR).
- Orders containing products that are explicitly marked as ineligible for free shipping.
- Orders with delivery addresses located outside the standard shipping zones defined by the Company.

Shipping Zones
Free shipping is available to customers with delivery addresses located within the Company's standard shipping zones. Customers residing outside these zones may not be eligible for free shipping, even if they meet the order value and shipping cost criteria.

Calculation of Shipping Cost

The shipping cost is calculated based on the delivery address, shipping method, and the total weight and dimensions of the items in the order. If the calculated shipping cost exceeds 20 euros (EUR), free shipping will not apply.

Promotion and Coupon Codes

Customers may still apply valid promotion codes or coupons to their orders when taking advantage of free shipping, provided that the terms and conditions of those codes are met.

Returns and Refunds

In the event of a return or refund request, the Company will deduct the standard shipping cost from the refund amount if the order no longer qualifies for free shipping due to the return. Returns and refunds are subject to the Company's standard return policy.

Modification of Policy

The Company reserves the right to modify or terminate this Free Shipping Policy at its discretion. Any changes will be communicated to customers through our website or other communication channels.

Contact Information

If you have any questions or concerns about this policy or free shipping eligibility, please contact our customer support team.

By shopping on our e-commerce platform, you agree to abide by the terms and conditions outlined in this Free Shipping Policy.